When we ask you to verify your credit card, simply take a picture of the front of the credit card(s) requested.
It is very important that we only see the first six and last four digits in the card number, e.g. 123456******1234. For your own security and peace of mind, please cover the digits in between. You can cover these digits with a small paper or similar.
We need to be able to see your name and the expiry date on the front. Kindly ensure we can see the card in one picture, i.e. all four corners must be visible.
If you have lost your card, or if you no longer have it in your possession for any other reason, we will ask you to verify the card by sending proof of ownership document. The proof of ownership should show that card was lost, cancelled, or has expired. You can easily obtain proof of ownership via your online banking. Log in to your internet bank and navigate to the section where you can see information on your credit cards. Find the required card and take a screenshot where we can see the card number, your name and the bank’s logo in one picture. If the full card number is visible we kindly ask you to cover the middle digits so that we can see only the first six and last four digits of the card number e.g. 123456******1234. Alternatively, your bank can provide you with an official letter to state that you are the card owner.
When you have the document, kindly send it to us for verification.