No need to panic - we are here to help!
Sometimes when there is a bad internet connection or a hiccup in the game you might find yourself kicked out from a game. When this happens you can simply re-open the game and the pending game round will be automatically released. Please note that you have to re-open the game on the same device you played on i.e. if you played on a mobile you have to re-open the game via a mobile phone.
If the game round didn't release automatically when you re-opened the game you might have to clear cache and cookies from your web browser before you re-open the game again.
Would the game round not start where you got kicked out it might be that the game round did finish just as you got kicked out, or that the game round is still stuck. You can simply send an email to our customer service team and ask them to investigate the game round and they will help you further. Kindly help our customer service specialist by providing them with the following information on the game round:
- Game name
- Date and time for the game round
- How much you bet on the spin
- Your balance at the time
- The device you played on
- Any other information you can remember from the game round
We appreciate that it might be difficult to remember everything but we kindly ask you to try and be as precise as possible in your email. Kindly send the email to our customer service team and we will get back to you with findings from our investigation.