Don't worry, we know what it's like it's easy to make a typo when putting your details in. If you do then this is what you need to do to change your details to what they should be.
Whenever you contact us to change your details please also include your security information in the correspondence, this is:
1) Full name
2) Date of birth
3) Email address used to register.
4) Home address, postcode and city
5) Mobile number
7) The last payment method used on your account (if any) or when you last logged in.
Here is how to change the following:
E-mail address - To change your contact e-mail address is easy, send us an e-mail from your registered e-mail address requesting us to change it for you. Please include the security information above. Please also be aware that this won't change your registered log in e-mail, that will stay the same.
Mobile number - It is possible for you to change your mobile number through your account, you can do it here. If you're not logged in then please contact our customer service team with the security information we need ready for them. They will be able to help change this for you.
Home address - If you are logged into your account you can change the address in your account page here. If you're not logged in or can't log in then please send us a copy of your ID and a recent proof of address to ID@redbet.com and explain that you'd like to update your home address.
Name - To change your name on the account we need you to send a valid ID to ID@redbet.com showing your current name as well as proof of the name change and a reason for the change.
Date of birth - Similar to changing the name on your account we need you to send a valid ID to ID@redbet.com and we also need you to provide a reason why the date of birth needs to be changed.
You can easily change most of your details in your Settings, but in some cases, you are required to contact Customer Support.
If you find that you're having issues changing any of your details then please get in touch with our customer service team via live chat. They will be more than happy to help.